Terms & Conditions
The terms governing your use of this website and the basis on which RationalAI provides its services in Singapore.
Last updated: May 2025
These Terms and Conditions ("Terms") govern your access to and use of the website operated by RationalAI Pte. Ltd. (UEN 201728394C) ("RationalAI", "we", "us" or "our") and outline the general basis on which we provide information about our services. By using this website you agree to these Terms.
1. Use of this website
You may use this website for lawful purposes only. You agree not to use the site in any way that could damage, disable or impair it, interfere with any other party's use, or attempt to gain unauthorised access to any part of the site or its underlying systems.
2. Accuracy of information
The content on this website is provided for general information about our decision support, rule-based AI, structured analysis and compliance logic services. While we take care to keep information current and accurate, we make no warranty that it is complete, error-free or up to date, and we may change content at any time without notice.
3. Enquiry process
Submitting an enquiry through our website does not create a contract or a binding offer. Enquiries are an invitation for us to discuss your requirements. Any engagement will be confirmed separately in writing, including an agreed scope, deliverables, timeline and fees.
4. Scope, cancellation and changes
Once an engagement is agreed, either party may request changes to the scope, which will be handled through a written change procedure. Cancellation terms, including any notice periods and fees payable for work performed up to the date of cancellation, will be set out in the applicable engagement contract.
5. Nature of our services — not legal advice
RationalAI provides information technology and artificial intelligence services, including decision support systems and rule-based AI. Our deliverables are decision-support tools and do not constitute legal, regulatory, financial or other professional advice. You remain responsible for the decisions you make using our systems and for obtaining independent professional advice where appropriate. Outputs of rule-based and AI systems should be reviewed by suitably qualified personnel before being relied upon.
6. Limitation of liability
To the maximum extent permitted by law, RationalAI shall not be liable for any indirect, incidental, special or consequential loss, or for any loss of profits, revenue, data or business arising out of or in connection with the use of this website or our IT and AI services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Our total aggregate liability in connection with any engagement will be governed by the separate engagement contract.
7. Separate contract
The provision of services is governed by a separate written engagement contract between RationalAI and the client. Where there is any conflict between these Terms and that engagement contract, the engagement contract prevails in respect of the services it covers.
8. Payments
Unless otherwise agreed in writing, all fees are quoted and payable in Singapore dollars (SGD) and are exclusive of any applicable Goods and Services Tax (GST). Payment terms, invoicing milestones and any deposits will be specified in the engagement contract.
9. Refunds
Refunds, where applicable, are addressed in the engagement contract. As our services involve bespoke analysis and development effort, fees for work already performed and accepted are generally non-refundable, save where required by law or expressly agreed otherwise.
10. Intellectual property
All content on this website, including text, graphics, logos and the RationalAI name and marks, is owned by or licensed to RationalAI and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written consent. Ownership of intellectual property created during an engagement is governed by the relevant engagement contract.
11. Third-party links
This website may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites and provide such links for convenience only.
12. Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located at our registered address in Singapore.
13. Contact
If you have any questions about these Terms, please contact us at [email protected] or 8 Marina View, #43-01, Asia Square Tower 1, Singapore 018960.